30-Day Return Policy
A&J Jewelers permits jewelry purchased online to be returned up to 30 days after the delivery date. If you are not satisfied with your purchase for any reason, simply return the merchandise in its original packaging for a full refund. Shipping charges cannot be refunded. All sales are final on any custom made or special order items. To return an item, please call 877-996-0992 for a Return Authorization. Items sent for a refund without Return Authorizations will not be accepted. Please visit snellvillejeweler.com/returns for more information.
Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than A&J Jewelers), or damaged in any way cannot be accepted for return. Engraved jewelry items may not be returned. All items for return must be in new condition and must be accompanied by its original paperwork and packaging to be eligible for refund.
1. RA Code: in order for any piece of merchandise to be returned, you must obtain an RA code from our customer service department. Write the RA code on the receipt you received in the original package and include this receipt in the package you will be returning. Also, write the RA code on the outside of the box in large, clearly-written letters.
2. Packaging: package all materials including original receipt (you may copy the receipt to keep for your records), any gem reports, appraisals, or any other paperwork sent to you with the item. If collateral material is not returned with the item, a service fee will be charged.
3. Shipping: ship the package via U.S. Postal Service Priority Express Mail™ service with insurance for the value of the contents. Address the package with the following address:
1575 Scenic Highway, Suite 200
Snellville, GA 30078
Please make sure your package is insured for the amount on the original receipt. Also, please be sure NOT to write the word “Jewelers” or “Jewelry” anywhere on the outside of the package. Refer to the recipient as “A&J Inc.” only. Failure to follow the return instructions may result in refusal of your return package. If you have any questions about your return or our return procedure, call 877-996-0992 or e-mail firstname.lastname@example.org.
**A&J Jewelers will not be responsible for loss or damage of return shipments.