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Privacy & Conditions

Collection and Use of Personally Identifyable Information

At A&J Jewelers, we are committed to protecting the privacy of our in-store customers and online users. Our website is generally available without the user having to provide any personally identifiable information. Personally identifiable information is defined by any information that could be used to identify a specific individual. Such information includes but as not limited to: first and last names, addresses (billing, physical, shipping), and credit card information. In order for us to process an order online, it is necessary to submit such information. A&J Jewelers guarantees your privacy and will not sell or rent your personally identifiable information to third-parties.

Credit Card Information

A&J Jewelers does not share credit card information. For the purposes of submitting orders online, we accept the minimum amount of payment information required to process your order.

Cookies

Cookies are small pieces of data that are stored on our users' hard drives by our website. Such pieces of data are used only while our users are actively using our website. Once the browser window containing our website is closed, the cookie is inactive until the user returns to the site. Cookies are used solely for the conveience of our users. They store information such as items browsed items and preferences. Cookies are not linked to personally identifyable information.

Security

Protecting your personal information is our first priority when it comes to servicing our customers. When you submit sensitive information as a part of an order, our website will transmit this data over an SSL encrypted channel to our webservers. Any of our secure pages will display the yellow padlock containing our SSL certificate information which can be inspected by our users at any time. Once your sensitive information reaches our offices, such information is only available to those individuals responsible for processing orders. All A&J Jewelers employees are required to conform to our security standards. Our webservers are stored in secure locations and maintain firewalls to prevent infultration by any malicious intent.

Website Errors

From time-to-time, our website may display pricing errors or an item that may no longer be in stock or may require a longer duration of time to deliver. If such a situation arises, we will personally contact you and update you with the most current information regarding your order.  A&J Jewelers does not guarantee pricing and availability of any/all items.  Pricing and availability are subject to change without notice.  A&J Jewelers may, at its sold discretion, decline to fulfill orders if such errors have occurred.

Consent to our Privacy Policy

By using our website, you agree to our privacy policy. From time-to-time we may update our privacy policy on this page and you may check back periodically for updates. Your continued use of this Web Site constitutes your consent to this privacy policy and any updates we may make in the future

Warranty Policy

Diamond and gemstone jewelry purchased from A&J Jewelers is qualified for our A&J Lifetime Guarantee.* We will replace any diamond or colored stone if it is lost from the setting due to manufacturer’s defects.

In order to maintain the Lifetime Warranty, all items must be inspected and documented by an authorized A&J Jewelers representative once every six months. All recommended repairs must be completed by an A&J Jewelers professional.

*Lost, stolen, or damaged items due to negligence or normal wear-and-tear not included. Center stones not applicable. A&J Jewelers has the sole discretion as to what constitutes manufacturer’s defects. All repairs & maintenance must be completed by A&J Jewelers. Unauthorized repairs may void warranty. Other exclusions may apply - see store for details.

30-Day Return Policy

A&J Jewelers permits jewelry purchased online to be returned up to 30 days after the delivery date. If you are not satisfied with your purchase for any reason, simply return the merchandise in its original packaging for a full refund. Shipping charges cannot be refunded. All sales are final on any custom made or special order items.  To return an item, please call 877-996-0992 for a Return Authorization.  Items sent for a refund without Return Authorizations will not be accepted.  Please visit snellvillejeweler.com/returns for more information.

Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than A&J Jewelers), or damaged in any way cannot be accepted for return.  Engraved jewelry items may not be returned.  All items for return must be in new condition and must be accompanied by its original paperwork and packaging to be eligible for refund.

Return Procedure:

1. RA Code: in order for any piece of merchandise to be returned, you must obtain an RA code from our customer service department. Write the RA code on the receipt you received in the original package and include this receipt in the package you will be returning. Also, write the RA code on the outside of the box in large, clearly-written letters.

2. Packaging: package all materials including original receipt (you may copy the receipt to keep for your records), any gem reports, appraisals, or any other paperwork sent to you with the item. If collateral material is not returned with the item, a service fee will be charged.

3. Shipping: ship the package via U.S. Postal Service Priority Express Mail™ service with insurance for the value of the contents. Address the package with the following address:

A&J Inc.
1575 Scenic Highway, Suite 200
Snellville, GA 30078 

Please make sure your package is insured for the amount on the original receipt. Also, please be sure NOT to write the word "Jewelers" or "Jewelry" anywhere on the outside of the package. Refer to the recipient as "A&J Inc." only. Failure to follow the return instructions may result in refusal of your return package. If you have any questions about your return or our return procedure, call 877-996-0992 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

**A&J Jewelers will not be responsible for loss or damage of return shipments.


© 2020 A&J Jewelers. ALL RIGHTS RESERVED

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